General Manager, Shanghai United Family Hospital and Clinics
Malaysian–born Madam Mah Lai Heng, who hails from Ipoh, Perak, is currently the General Manager of Shanghai United Family Hospital and Clinics (SHU).She is an accomplished professional with 20+ years of experience in Operational and Clinical Management in healthcare system. She has strong business acumen in health care with persuasive leadership, presentation and negotiation skills.
Within 6 months of working with SHU, Madam Mah was honorably appointed to as the Committee Member of the Third Council for Shanghai Hospital Association. She also serves as a facilitator and trained surveyor for Malaysian Society for Quality in Health (MSQH), an organization that has been certified by International Society of Quality in Healthcare (ISQua).
At present, Madam Mah is leading the SHU Senior Management team to achieve targeted growth and to maximize market opportunities in Shanghai as well as its surrounding cities.She is highly dedicated in guiding the relocation of hospital with her commitment to the organization.Her expertise including Hospital Management,Hospital Licensing, Clinical and Quality Management will also support there accreditation exercise for Joint Commission International (JCI) in SHU.
Prior to working with SHU, Madam Mah served KPJ Healthcare (KPJ) in Malaysia as Senior General Manager for Business Operations for the Group and as Executive Director of KPJ Hospitals, East Malaysia, Sabah and Sarawak. Her key corporate responsibilities also involve as Chair for KPJ Central Licensing Compliance Committee in facilitating all license matters for KPJ groups of Hospitals and as a liaison to CKAPS of the Ministry of Health, Malaysia.
In addition, Madam Mah had held several positions across KPJ which includes General Manager to Kuching Specialist Hospital and subsequently as Chief Executive Officer to KP Penang, KPJ Kuantan and KP Pahang from 2006 to 2017.
During her tenure with KPJ, she served as an adjunct lecturer at the University of South Australia in Adelaide, Australia till year 2000 under their International Critical Care Nursing Program.
Madam Mah is an Advanced Critical Care Trained Nurse from University of South Australia in Adelaide, Australia in 1996 and she is degree–holder in Nursing Sciences from University Malaya. Subsequently, she pursued and obtained her Master of Business Administration from Henley Management College, University of Reading,United Kingdom in 2009.